AI technology provides MSU with a multi-functional tool for improving service. While discussing its role at the University, Whitman highlighted the impact it has on consistent messaging and efficiency. “The goal is to make sure we’re taking some of the heavy lifting off of our departments so that they can provide better, more efficient service.”
In addition to improving service delivery for staff, AI also helps to reinforce cohesion of information at MSU. “One of the things we decided to do from very early on was to connect all of the AI for each department,” said Brevard. By connecting them, each department can provide users with detailed information about the others. Brevard elaborated that “a student can be on a Financial Aid website communicating with the chatbot and they’ll still be able to get answers to questions that normally would be addressed by the Bursar.”