University of Wisconsin Madison
The student lifecycle is interconnected. Therefore, universities need to consistently be in a position of readiness and put students at the center of decision-making. At University of Wisconsin-Madison, Karla Weber has leveraged AI technology since 2018 where she served as UWM’s Communications Manager in its Office of Student Financial Aid.
Since implementation, the bot has responded to more than 45,000 messages. Nearly half of those inquiries were
directed to Financial Aid, which the bot responded to with 95% accuracy. The bot has also provided after hours
support for thousands of students who needed assistance with financial aid questions.
The University of Wisconsin–Madison is a public land-grant research university in Madison, Wisconsin. Founded when Wisconsin achieved statehood in 1848, UW–Madison is the official state university of Wisconsin and the flagship campus of the University of Wisconsin System.