Implemented by the Career Center’s technology committee in January 2019, the Chatbot has had more than 14,300 conversations between mid-August 2019 and mid-May 2020. Abdullah Abdul Kader, senior career coordinator and the technology committee’s chair, reports during the same period, more than 10,600 questions or messages were submitted, and users clicked pre-populated topics during a chat approximately 22,400 times.
In addition, Career Center staff had more than 20,300 advising contacts with students through appointments, open office hours, calls and emails, continuing a trend of increasing contacts over recent years.