AI and the Changing Landscape of Customer Service

An On-Demand Webinar in Partnership with PDG

Are you driven to continuously improve service delivery to current and prospective students, faculty, staff and other stakeholders? Simultaneously, do you seek to improve the operating efficiency of your units, reducing costs and re-deploying human assets to more creative activities? If the answer to both is yes, then you may be surprised to learn how AI can impact both of these objectives. If your job is to improve online presence, triaging customer service requests, extending the hours of operation and enhancing the overall quality of services and experience, then this presentation is for you.

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